Rose Clay Cleanser

REFUND POLICY Thank you for shopping at Bristolmade. We ensure our products are to the highest of standards and we will do everything we can to make sure you have a positive experience with us. If you’re not happy with your purchase, we’re more than happy to help. Please email us at Bristolmade@mail.com with your returns request. Returns Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 14 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Bristolmade@mail.com Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bristolmade@mail.com and send your item to: 97 Whitehall Road, Bristol, BS5 8BG, United Kingdom.