Shipping Policy
- UK: 2-4 DAYS - (Royal Mail Second Class)
- EU: 7 DAYS - MAXIMUM 3 WEEKS – (Royal Mail Tracking & Signature)
- ROW: 7 DAYS - MAXIMUM 3 WEEKS – (Royal Mail Tracking & Signature)
All Packaging is made of recycled/ recyclable materials produced from Sustainably Sourced forests and it is biodegradable.
Refund Policy
Upon receipt of your parcel, piece will follow a Quality Inspection. If item proves to be resalable, refund of product will be immediately processed (without shipping costs).
Cancellation / Return / Exchange Policy
TERMS & CONDITIONS-
1. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
2. Returns & exchanges. I gladly accept returns and cancellations.
Contact me within: 7 days of delivery.
Dispatch items back within: 14 days of delivery.
Request a cancellation within: 1 hour of purchase.
I don't accept exchanges. But please contact me if you have any problems with your order.
3. Conditions of return. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We want you to be pleased with your purchase! If you do experience any problems with the piece we appreciate that you contact us first immediately so we can best resolve the issue as soon as possible. Plant Hangers can only be tested on a brand new pot without a plant on it, used pots and plants will easily make the natural cord dirty with dust and/or soil. Please be mindful with this policy in order to guarantee Plant Hanger will be returned in its original condition. Please return item with original packaging exactly as received. Upon receipt of your parcel, piece will follow a Quality Inspection. If item proves to be resalable, refund of product will be immediately processed (without shipping costs).
4. For out of stock products please be in touch and I will do my best to prioritise your desired item