Refund Policy
When you order any ANCHOR & CREW item(s) online, you are entitled to a cooling off period after dispatch within which you can return your item(s) for a full refund without any penalty. Our cooling off period is 28 days.
Cancellation / Return / Exchange Policy
If you wish to return any purchased item(s) you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including our branded tin packaging and guarantees, within the cooling off period.
Returns Delivery Address: ANCHOR & CREW, Banks Mill, 71 Bridge Street, Derby. DE1 3LB (Great Britain)
We recommend that you return items to us via Royal Mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in return-post. Please note that return postage for refunded item(s) will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully. Please allow 1 full working day for returns to be processed once they reach us and a further 1 day for any refund to appear in your account due to bank clearances.