Shipping Policy
Packaging
At Stone Age London we believe that single-use plastic it is NOT the way forward therefore we avoid using it as much as possible.
Lead Time
Our usual lead time is 3-5 working days up to 7 working days during busy periods such as Valentine's Day & Mother's Day, Easter, Christmas or other public holidays.
Your order is our priority and we will prepare and send it as soon as possible.
For urgent orders please email us prior to placing an order so we can check the best and fastest option for you.
In any case should any delays may occur we will inform you right away.
UK Shipping
Standard Delivery £4.99 (despatched within 3-5 working days)
EU Shipping
Standard Delivery £15.99 (despatched within 3-5 working days).
Refund Policy
We love the whole range of products that we offer this is why we check, inspect and pack all items ourselves before shipping to make sure they are in retailable condition.
We hope you are pleased with your purchase however for whatever reason the product is not suitable please email us at hello@stoneagelondon.world within 14 days to arrange a return (this does not affect your statutory rights).
Please note that products must be returned within a resalable condition, in their original packaging, sealed and unused. We cannot accept goods that have been tampered with, goods that are not suitable for return due to health protection or hygiene reasons, goods that are liable to deteriorate or expire rapidly if they become unsealed after delivery.
Free shipping is a discount. As such if items are returned that take your order value under the ‘Free when you spend’ amount the shipping discount can be claimed back
We will endeavour to provide a full refund upon receipt of the returned product and will credit your original method of payment.
We kindly ask that you retain proof of postage until you have received your refund.
Stone Age London
Cancellation / Return / Exchange Policy
We love the whole range of products that we offer this is why we check, inspect and pack all items ourselves before shipping to make sure they are in retailable condition.
We hope you are pleased with your purchase however for whatever reason the product is not suitable please email us at hello@stoneagelondon.world within 14 days to arrange a return (this does not affect your statutory rights).
Please note that products must be returned within a resalable condition, in their original packaging, sealed and unused. We cannot accept goods that have been tampered with, goods that are not suitable for return due to health protection or hygiene reasons, goods that are liable to deteriorate or expire rapidly if they become unsealed after delivery.
Free shipping is a discount. As such if items are returned that take your order value under the ‘Free when you spend’ amount the shipping discount can be claimed back
We will endeavour to provide a full refund upon receipt of the returned product and will credit your original method of payment.
We kindly ask that you retain proof of postage until you have received your refund.
Stone Age London